Channel Sales Manager- Aftersales

Channel Sales Manager- Aftersales at Pune

Key Authorities

Taking decisions on sales and commercial aspects for the given division in line with company guidelines and in collaboration with BU Managers.

Business deals/contracts/agreements finalization and signing within assigned authority in line with company guidelines. Authorizing travel requests and related expenses thereof for the reporting staff.

Performance Dimensions and Key Responsibilities

1. Partner Engagement: Building and maintaining strong relationships with Service channel partners to understand their needs and provide standard and tailored solutions. Focus on development along with reward and incentive strategy.
2. Channel Sales Growth: Developing and implementing strategies to increase sales of aftersales products and services, including spare parts and services.
3. Market Analysis: Conducting market research to identify new business opportunities and stay updated on industry trends where channel partner plays.
4. Team Management: Leading and motivating a team of professionals to achieve deliverables related to execution of strategy.
5. Collaboration: Working closely with other departments, such as marketing, IT, and customer service etc to ensure a seamless execution.
6. Reporting: Preparing regular reports on channel sales performance, stakeholders feedback, and market trends to inform strategic decisions.
7. The role requires strong leadership skills, a customer-centric approach, and a deep understanding of the aftersales business through channels.

The Channel Sales Manager for Aftersales key aspects of this collaboration:

1. Customer Sales Support: The Sales Manager works closely with the Customer Sales Support team to address partners inquiries and ensure timely order booking and execution. For instance, in an email exchange, NN Sreeram from Customer Sales Support discussed the status of an order and the challenges faced by partners for not getting response on order status.
2. Field Service Operations: Collaboration with the Field Service Operations team is crucial for addressing customer complaints and ensuring the quality of service provided.
3. Technical Support: The Sales Manager also collaborates with technical support teams to provide accurate and timely solutions to partners. This involves sharing technical details and drawings to ensure the correct fitment and suitability of parts.
4. Promoting Service Driven sales: During regular review with Channel Partners, the Sales Manager focus on utilization of Channel Application PACE to understand the service touch base and opportunity generated from the visit by service engineers.
5. Partner Engagement: The Sales Manager collaborates with the all Channel partners for various discussion related to competence development, performance management, stock orders, upcoming tenders (Service agents) etc to support BU Managers.
6. Addressing Partner Complaints: The Sales Manager works with the capital sales and aftersales team to address partners complaints and ensure timely resolution. This collaboration is crucial for maintaining high trust level and building long-term relationships