Regional Field Service Manager

Industry	Industrial Practice
Exp. Required	8 - 16 Year(s)
Functional Area
Location	Visakhapatnam/Vizag
Skills Required	, Field Service, Technical Services, Service, overall Service, Service sales, Rotating Equipment, Rotary equipment, Seperator, Ethanol, Vegetable Oil, Palm Oil
Date Opened	Dec. 19, 2024

Vacancy for Regional Field Service Manager – South Join us as Field Service Team Manager To bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business and the team. About the Company: MNC-Manufacturing/ A leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. The position / About the Job: In this job the Field Service Team Manager would be responsible for To bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business, and the team. Support and coordinate team members to - Create an excellent customer experience - Meet the Service market demands. Secure a strong QHSE culture within the team. Leading change management to adapt to new market demands. Manage and develop capabilities needed to support the overall Service strategy Support proactive service sales by lead generation in collaboration with Service sales Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset. Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset Coordination of service requests based on the customer, priority and communication with customers, segments and concerned service engineers. Closely monitor utilization and efficiency of service engineers and effective use of available resources. Closely monitor the Performance Agreements customers & ensure the delivery of professional & superior customer experience. Plan and visit customers at regular intervals for understand their requirements and satisfaction towards the services provided. Implement and follow up on relevant KPIs to measure and improve performance Manage basic performance issues within the team appropriately and quickly Identify training needs and keep track of FSE competence improvement and personal development and skills matrix updates accordingly. Ensure effective management of people in remote areas. Ensure that the team are equipped with the right tools and the tools are fit for purpose. This role can be combined with: - FSE duties (execute all services of our 360º service portfolio on specific products, modules, and systems - Coordinator duties: responsibility for planning the field service activities. Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely Capture Installed Base on site and communicate sales opportunities to sales organization Proactive service advice to customers relating to the 360-service portfolio Communicate product related change notifications (Service Bulletins). Education - Diploma Mechanical/B.E Mechanical Experience – 8 to 12 Years Rotational Equipment’s experience is must. Industry Preferred - Rotating Equipment's (High Speed Seperator, Ethanol, Palm Oil, Vegetable Oil)

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